Help Center

There is no physical store. Please state your delivery method/parish.

Cash orders are held for a few hours only. 

Bearer Deliveries (Same Day)

Kingston $900 (no lanes, order by 11 am/4 pm)

Portmore $1,700 (order by 11 am)

Spanish Town (LOJ Plaza) $1,700 (order by 11 am)

Payment options: Scotia & NCB bank transfer & Cash on Delivery (COD) via IG dm.

Paypal etc via the website only.

Jamaica Post/Zipmail (2-4 days)

Pay $1,400 for your package to be delivered to your local post office ($900 bearer fee + $500 Zipmail fee).

Knutsford Express (1 day/24hrs)

Cost $1,200 (send $500 for a bearer to drop off your package at the Kingston Knutsford office & you pay $700 when you go to collect your package). 

Please write one of these locations in your address section for website orders. 

• New Kingston, Boulevard or Harbour View
• Portmore or Angels (Spanish Town)
• Montego Bay - Pier 1 or Airport
• Ocho Rios or Drax Hall
• Port Antonio
• Port Maria
• Falmouth
• Negril
• Savanna la Mar
• Luana or Gutters (St. Elizabeth)
• Mandeville
• Hanover
• May Pen

We open 10 am to 5 pm Tuesday - Saturday.

Daily Knutsford Express drop-offs are at 12 pm & 5 pm usually.

Payment should be received an hr before those times.

Knutsford Express is typically a 24 hrs process. After receiving your tracking information, you may call Knutsford (876-971-1822) if you want a more specific estimated time of arrival.

Disclaimer from Knutsford "The estimated time of delivery is based on space, road and weather conditions."

Zipmail orders must be received by 11 am to be dropped off on the same day.

More information about Kingston & St. Catherine bearer deliveries.

We open 10 am to 5 pm Tuesday - Saturday. For best results, please place your order from the day before. 

The bearer picks up packages at around 11 am and 4 pm. The earliest delivery is at HWT by 12:00 pm. 

Orders should be received at least 1 hr before the pick up times.

Only one trip to St. Catherine per day: Spanish Town & Portmore by 3:30 pm. Your order should be received by 11 am.

All of the orders in the final batch for Kingston are booked as "by 6 pm" deliveries.

International Orders

Delivery prices do not include duties or customs fees. Different locations may attract additional fees. We will not take responsibility for any such additional costs that may arise after your item has been shipped. Shipping fees are non-refundable. Eg. A package sent off from DHL on a Wednesday is usually estimated to arrive by Friday. These deliveries are usually on time, but in the event that it does not reach on time (because of DHL), we will not reimburse the shipping cost. Only errors made by us are reimbursable. 

Please ensure you understand & accept these risks before ordering. 

Delivery prices & time estimates are available at checkout.

Free/Subsidized Shipping

All orders over $65USD (approximately $10,000JMD) successfully delivered are eligible for free/discounted shipping.

Kingston $800- Now Free

St. Catherine $1,700- Now $900 

Zipmail & Knutsford $500 bearer fee - Now free

We only accept PayPal payments on the website.  We accept JMD bank transfers to our Scotia & NCB accounts. Cash on delivery is allowed for bearer deliveries in St. Catherine & Kingston only. Please contact us via Instagram to place your orders if you aren’t checking out on the website. 

All the products on our site are charged in US dollars. We do not provide currency conversion your bank will convert depending on the going rate at the time you place your order.

As soon as your order is received, you will be provided with a tracking code/information within 24hrs. 

We don't offer refunds for change-of-mind purchases. Exchanges are conditional and must be requested within the first 24 hours of receiving the product (a valid return receipt will suffice for international orders). Refunds/replacements are available if the item is faulty or the wrong item was sent, in line with the Jamaican Consumer Protection Act. Please get measured so that you know your size. When ordering, please read the product description. The size chart/mannequin measurements are available in the menu section of the website. No exchange on white products. No exchange on gloves, leather items, products that have an underwear element to them e.g. bodysuits, swimwear, tights, earrings etc. Return shipping is the customer's responsibilty. A restocking fee of $1,500 applies for exchanges (a restocking fee is charged to a customer when merchandise is returned). The product must be returned in the same/original condition as it was received, unworn, no damage, soil, scent etc.

The product descriptions are provided as guidance and are not guarantees of fit. 

• If you’re unable to order on the website or want a COD order, order via the Instagram dm. Please follow the ordering instructions pinned on the IG page.

• info@knutsfordexpress.com
• That’s their email last we knew in 2026. You can contact them to double-check this information and make changes to your package. The email should contain the receiver's name, ID and tracking code to verify your authority/identity. Tell them the change you’d like to make to your package, whether it’s adding a name, a reroute etc. If you don’t receive a response in 24 hrs, you should contact them via another method eg. calling, IG dm etc. These changes are handled by the customer.

• We are closed on public holidays.
• We don't know restock dates.